Many are hesitant to fully rely on AI for taxes.

1 min read

Key Elements of the Article


  • Only half of people trust AI to help with taxes based on a recent survey.
  • Recent incidents have led to a decrease in trust in AI systems.

Tax solution providers incorporating AI still face a lack of trust from consumers, with only 50% willing to trust companies using AI for tax filing support. A survey conducted by Trust Pilot with 999 respondents in the U.S. revealed that 55% do not trust AI to provide accurate tax filing advice. Recent events, such as inaccuracies in AI tax advice from Intuit and H&R Block, have further diminished trust in AI systems in the tax domain.

Outside of taxes, instances of AI giving inaccurate information in various contexts have contributed to a wider issue of distrust in AI systems. For instance, AI systems have provided harmful election information and incorrect price details in different scenarios. A KPMG survey also showed that in the U.S., only 40% of respondents are willing to trust AI systems, while 60% are hesitant or unsure about its capabilities.

Analysis of the Article:

The article discusses the lack of trust in AI systems for tax-related matters, with only half of respondents willing to trust companies using AI for tax support. Recent incidents of inaccuracies in AI tax advice contribute to this distrust. Additionally, the article highlights broader issues with trust in AI systems beyond tax-related contexts, including providing harmful information in election settings and offering misleading price details in customer interactions. These instances contribute to a general lack of trust in AI systems, as shown by survey data from KPMG indicating low levels of trust in AI among U.S. respondents.

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